Contact information
Get in Touch
Have a question about your order, a product, or anything else? We're here to help. Reach out through any of the options below and we'll get back to you as quickly as we can.
The fastest way to reach us. Send us a message and we'll respond within a few hours during business hours.
+92 321 7878905
For detailed queries or order-related concerns, email us at hello@novaex.pk. We reply within 24 hours on business days.
Business Hours
- Monday to Saturday: 10:00 AM to 8:00 PM
- Sunday: Closed
Order Issues
If your order arrived damaged, you received the wrong item, or there is any other issue with your delivery, please check our Returns Policy first. It covers everything you need to know, including the unboxing video requirement for damage claims.
Every message matters to us. Whether it's a question about a product or an issue with your order, we take it seriously and we'll get back to you.